What is Balkaun Úniku
Balkaun Úniku is an innovation in providing information and public services to citizens and the private sector. It is a new service model that offers personalized attention in a single physical space at a local level.
By promoting an innovative culture in the provision of services by the Public Administration, Balkaun Úniku aims to reduce bureaucracy and corruption, simplify procedures, accelerate and modernize the provision of public services.
In its digital version, Balkaun Úniku aims to be a reliable and secure source of access to information on procedures for accessing public services, constituting an important tool for active transparency.
Institutional Vision and Mission
Vision
To be a national reference in providing information and public services, promoting continuous improvement in the quality of care and the modernization of Public Administration.
Mission
Democratize access to information and public services among the population, through in-person and online service units, with a focus on transparency, efficiency and quality. Ensure the sustainability and capillarity of this new service model throughout the country, in order to expand the channels of communication between the Public Administration and the population
Values
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Eficiency
Ensure optimization in the delivery of services, acting in a productive, economical and efficient manner.
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Cooperation
Promote cooperation and integration between different government agencies, at local and national level, and their collaborators from the private sector and civil society.
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Ethic
Ensuring the moral values of good conduct by focusing on acting based on honesty and integrity.
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Acessibility
Work with the aim of ensuring an inclusive service model accessible to all, regardless of their place of residence, social class and gender.
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Acessibility
Work with the aim of ensuring an inclusive service model accessible to all, regardless of their place of residence, social class and gender.
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Innovation
Promote continuous innovation in the delivery of information and public services, valuing and recognizing creative ideas.
Services
CRIMINAL RECORD CERTIFICATE
A identificação criminal tem por objeto a recolha e conservação ordenada dos sumários das decisões criminais proferidas por tribunais timorenses contra todos os indivíduos
ORDINARY PASSPORT
Pasaporte Eletróniku Timor-Leste (PETL) mak dokumentu viájen ida-idak ne’ebé permiti ba sira-nia propietáriu atu tama no sai husi territóriu Timor-Leste nian, liu-liu territóriu Estadu
COMMERCIAL REGISTRATION AND ECONOMIC ACTIVITIES LICENSING (LAE)
O Registro Comercial destina-se a dar publicidade à situação jurídica dos empresários em nome individual, das sociedades comerciais, das sociedades civis sob forma comercial,
IDENTITY CARD
O Bilhete de identidade é um documento que prova a nacionalidade timorense e a identidade civil de seu titular, perante quaisquer autoridades e entidades
BIRTH CERTIFICATE RDTL
A Certidão de Nascimento pode ser definida como o primeiro e mais importante documento do cidadão, pois representa sua existência oficial perante o Estado
Public Service Delivery is Fast and Easy.
The Balkaun Úniku operator can provide services to you through several communication channels such as Online Chat, WhatsApp, Facebook Messenger and Email.
You can visit the nearest Balkaun Úniku Office directly in your location or made an online appointment for experiencing with this Public Service Delivery.
Chat Online
Facebook Messenger